Refunds & Guarantee

Refunds & Guarantee Policy

At Peyote Cactus For Sale, customer satisfaction and plant health are important to us. Because we sell live plants, seeds, and perishable botanical products, our refund and guarantee policy is designed to be fair, transparent, and practical.

Please read this policy carefully before placing an order.

Live Arrival Guarantee

We guarantee that live plants will arrive alive and in reasonable condition when shipped under normal conditions.

If your plant arrives dead on arrival (DOA) or severely damaged, you must:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the plant and original packaging

Claims submitted after 48 hours may not be eligible.

What Is Covered

Our guarantee covers:

  • Plants that arrive dead or irreparably damaged during shipping

  • Incorrect items received due to our error

Approved claims may result in:

  • A replacement (when available), or

  • Store credit, or

  • A partial or full refund (at our discretion)

What Is NOT Covered

Due to the nature of live plants, we do not offer refunds or replacements for:

  • Normal cosmetic variations (size, shape, color, markings)

  • Stress-related changes caused by shipping (temporary wrinkling, discoloration)

  • Damage caused by improper care after delivery

  • Heat, cold, or weather-related stress once delivery is completed

  • Delays caused by shipping carriers

  • Orders confiscated, delayed, destroyed, or returned by customs

  • Buyer error, incorrect address, or refusal of delivery

All plants are unique, and minor imperfections are normal and expected.

Seed Products

Due to variables outside our control, seeds are non-refundable once shipped.

We do not guarantee:

  • Germination rates

  • Growing success

Seed viability depends on growing conditions, technique, and environment.

International Orders Disclaimer

International orders are shipped at the buyer’s risk.

We are not responsible for:

  • Customs inspections or seizures

  • Import restrictions in your country

  • Delays caused by customs authorities

Refunds will not be issued for international orders affected by customs.

Cancellations

  • Orders may be canceled before shipment

  • Once an order has shipped, it cannot be canceled

Please contact us as soon as possible if you need to cancel an order.

Returns

We do not accept returns on:

  • Live plants

  • Seeds

  • Perishable or biological items

Returned packages due to incorrect addresses or refused deliveries are not eligible for refunds.

Weather & Seasonal Considerations

We reserve the right to:

  • Delay shipping during extreme weather

  • Recommend upgraded shipping options or heat packs when necessary

Our responsibility ends once the package is delivered successfully.

How to File a Claim

To submit a claim, please contact us with:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

Each claim is reviewed individually to ensure fairness.

Policy Updates

This Refunds & Guarantee Policy may be updated at any time without prior notice. The version active at the time of purchase applies.