FAQ

Frequently Asked Questions (FAQ)

Ordering & Payments

What payment methods do you accept?

We currently accept the following payment methods:

  • Bitcoin (BTC)

  • Chime

  • Zelle

  • Apple Pay

Payment instructions are provided at checkout after your order is placed.

How does Bitcoin payment work?

When you select Bitcoin at checkout:

  1. You will receive a wallet address and payment amount

  2. Send the exact amount shown

  3. Once the transaction is confirmed on the blockchain, your order will be processed

Please note:

  • Bitcoin payments are final and non-refundable

  • Network fees are the buyer’s responsibility

  • Orders are processed only after confirmation

Is Bitcoin safe to use?

Yes. Bitcoin transactions are secure and verified on the blockchain. However, always double-check the wallet address and amount before sending funds, as crypto transactions cannot be reversed.

How do Chime and Zelle payments work?

For Chime and Zelle payments:

  • Payment details are provided after checkout

  • Payment must be sent from an account under your name

  • Orders are processed once payment is received and confirmed

Please include your order number in the payment note to avoid delays.

Do you accept Apple Pay?

Yes, Apple Pay is accepted on supported devices and browsers. Apple Pay transactions are processed instantly, allowing faster order confirmation.

How long do I have to complete payment?

Payment must be completed within 24 hours of placing your order. Orders not paid within this timeframe may be canceled automatically.

Shipping & Delivery

Where do you ship from?

We are based in the United States and ship both domestically and internationally.

Do you ship internationally?

Yes, we ship worldwide, subject to destination laws and carrier availability.

International customers are responsible for:

  • Understanding local import regulations

  • Any customs duties, taxes, or fees

How long does shipping take?

  • U.S. orders: 2–7 business days after shipment

  • International orders: 7–21 business days (varies by country)

Shipping times may be affected by weather, holidays, or customs inspections.

Will I receive tracking information?

Yes. Tracking details are provided once your order has shipped.

Products & Care

Are your plants wild-harvested?

No. All plants we sell are nursery-grown and ethically cultivated. We do not sell wild-harvested plants.

Will my plant look exactly like the photo?

Not exactly. Live plants naturally vary in size, shape, color, and markings. Photos are representative examples.

Are plants shipped potted?

Most live plants are shipped bare-root to ensure safety during transit unless otherwise stated in the product description.

Do you guarantee live arrival?

Yes. We offer a Live Arrival Guarantee under the conditions outlined in our Refunds & Guarantee Policy. Claims must be submitted within 48 hours of delivery with clear photos.

Seeds & Germination

Do you guarantee seed germination?

No. Due to environmental and growing variables, we cannot guarantee germination rates or growing success.

Are seeds refundable?

Seeds are non-refundable once shipped.

Returns, Refunds & Cancellations

Can I cancel my order?

Yes, orders may be canceled before shipment. Once shipped, orders cannot be canceled.

Do you accept returns?

No. We do not accept returns on live plants, seeds, or perishable items.

What if my international order is seized by customs?

International orders are shipped at the buyer’s risk. We do not offer refunds for orders delayed, seized, or rejected by customs authorities.

Legal & Responsibility

Are your products legal?

Laws vary by country and region. It is the customer’s responsibility to ensure that ordering, importing, and possessing our products is legal in their location.

What are your products sold for?

All products are sold for ornamental, horticultural, educational, and collection purposes only, as stated in our Terms & Conditions.

Contact & Support

How can I contact you?

You can reach us through our Contact Us page. Please include your order number for faster support.

How long does it take to receive a response?

We respond to most inquiries within 24–48 business hours, Monday through Friday.